FAQ

• Can you drop off at places other than the scheduled drop-offs?

  Unfortunately, we cannot drop passengers off at unauthorized locations.

• Can I smoke on the bus?

  All of our buses are smoke-free. Smoking, including the use of e-cigarettes and all electronic simulated smoking materials, is prohibited on board.

• Are there special rates for seniors/students/veterans?

  There are no special offers for seniors, students, veterans etc.

• What if I left something on the bus?

  Wanda assumes no responsibility for any claim for loss, theft, or damages of your personal belongings for the duration of travel. Please contact 646-630-7186 regarding any lost items.

• When should I arrive for the bus?

  If you purchased your ticket online, please arrive at the station 30 minutes prior to the departure time. If the passenger has not checked in 30 minutes prior to departure time, the seat might be sold to others.

• Can I purchase tickets for other people?

  Yes, you can purchase ticket for other people. Simply put their names under “Passenger’s name”. You can still use your credit card, however, if you want the E-ticket to be sent to the passenger’s email, you have to put the passenger’s email under the “Email address” field.

• Can I use gift / pre-paid credit card to purchase a ticket?

  You can use a gift / pre-paid credit card to purchase a ticket. However, you will have to register the card under your name first.

• Can I bring a bicycle on the bus?

  We do not guarantee the transportation of bicycles. We will transport your bicycle on a space available basis. Extra fees may apply. No bicycles are allowed during Fri., Sat., Sun. and holidays.

• Are pets allowed on the bus?

  No pets are allowed on the bus except service animals. The service animal is the responsibility of its owner and must be under the control of its owner at all times (i.e., leash, harness or carrier). Service animals must ride in the bus within the customer`s space and may not travel in the aisle or occupy a seat. We reserve the right to refuse passage to any animal that poses a direct threat to the health and safety of other customers or personnel.

• How do I redeem my reward points?

  To redeem your points, please sign in by clicking on the following link: https://www.wandacoach.com and select your trip. After you finish putting in all your information and right before the payment page, we will let you know how many points are required to redeem a free ticket for that route and how many points you currently have. If you have enough points, a new option that allows you to use your points to purchase your ticket will become available.

• Can I purchase a ticket in person at a bus station?

  Yes, you can purchase a ticket in person at a bus station or bus stop with Cash only. Cash tickets are first come first serve, and if you would like to make a reservation, please purchase the ticket on our website or APP to reserved a seat.

REFUNDS

• Can I cancel the tickets?

  Bus tickets cannot be cancelled once the transaction is completed. Duplicate transactions are also not refundable because duplicate transactions block other customers from purchasing tickets. Please call 646-630-7186, if you have any questions.

• Can I get refund due to weather or your scheduling problems?

  Wanda Coach, on occasions, cancel or change bus schedule to maintain high safety standards. Bus tickets cannot be refunded, but they can be rescheduled. When the bus schedule has been changed because of the weather or road conditions, please call 646-630-7186. Our customer service representative will assist you.

• Can I get refund if the bus arrives late?

  We will make every effort to provide on-time service. We do not guarantee departure and arrival time, which may be affected by the weather, traffic, or mechanical problems. We are not liable for any delay. We do apologize for any inconvenience.

E-TICKET

• How can I send myself my E-Ticket?

  Once the booking transaction is completed, you will receive a confirmation email (E-ticket) from https://www.wandacoach.com. If you can’t find the E-ticket from your in-box, please check your spam or junk folder because our email might be blocked by the filter. If you checked your spam or junk folder and still can’t find your E-ticket, please visit https://www.wandacoach.com and log into your account, find the ticket you want to resend and click “Resend” button. If you don’t have an account with us, please click here to sign up.

• How soon after purchasing my ticket should I receive the E-ticket?

  A confirmation email with your E-ticket will be sent to your email address as soon as the transaction is completed. If you have not received the confirmation email within 30 minutes, please check your spam or junk folder because our email might be blocked by the filter. If you checked your spam or junk folder and still can’t find your E-ticket, please contact customer service.

• Can I show my E-ticket from my phone? Or do I have to print out my E-ticket?

  Under current policy, customers can print out the E-tickets, or show the E-ticket as email on electronic devices for boarding. If your departing location has an office, you may print out your E-ticket from one of our offices. Extra fees may apply.

• What if I don’t have a printer?

  You may show bus driver the E-ticket as email on electronic devices for boarding.

• How to Resend E-ticket?

  1. Resend by yourself (Recommended): Log into your Wanda account at https://www.wandacoach.com. Don’t have an account with us? Click here to sign up now!

  2. Resend through our customer service representative: Call 646-630-7186 or Email [email protected]. Please provide your ticket ID number, your email address and your full name for us to be able to resend your E-ticket.

  3. Still haven’t received the E-ticket? Please check your spam folder as sometimes our E-ticket may be blocked by the filter.

SEATING

• Can I reserve a seat without a payment in advance?

  Unfortunately no. The only way to reserve a seat is to purchase the ticket. We do not make reservations without advance payment.

• Are the seats assigned?

  No, there is no assigned seating. All the seats are served on a first come, first serve basis. Purchasing the tickets online will guarantee your seat with the carrier. We do not recommend purchasing tickets with cash at the bus stop because you may not get a ticket when the tickets are all sold out.

BAGGAGE ALLOWANCE

• How much luggage can I bring?

  Wanda Coach allows each passenger to have one check-in luggage and one carry-on bag. The check-in luggage should not weigh over 50 pounds and must not exceed 62 inches when adding the total exterior dimensions (length+width+height). Extra charges (Start at $10 per piece) apply for oversize and additional luggage.

SPECIAL ASSISTANCE

• How can I ask for special assistance on the bus?

  For passengers with disabilities or special needs, including people who use wheelchair, we require 48-hours advance notice through our customer service at 646-630-7186 or [email protected]. This advance notice is in accordance with Federal guideline. It also allows us to ensure your request can be accommodated.

RESCHEDULE

• How to Reschedule?

  Reschedule through our customer service representatives: Call 646-630-7186 or Email [email protected]. Please provide your ticket ID number and your new schedule details when rescheduling with us.

• What are the rescheduling policies?

  1. Tickets can only be rescheduled up to 2 hours prior to the original travel date/time. No rescheduling within 2 hours of departure.

  2. Tickets can only be rescheduled to the same route in the same direction.

  3. You may reschedule your trip by calling our customer service representatives at 646-630-7186 and reschedule fee may apply. The ticket can’t be rescheduled after the fourth time.

HOW TO CONTACT US

E-mail: [email protected] (24 hours)

Call Us: 646-630-7186 (24 hours)