Chinatown Manhattan Office - 103 Canal St., New York, NY 10002

Phone: 917-717-4666

Office Hours: 10:00 AM - 10:00 PM

All tickets are non-refundable once the transaction is completed. Duplicate transactions are also non-refundable because duplicate transactions prevent other customers from purchasing tickets. There will NOT be a refund for bus delay due to weather, traffic, and mechanical issue.

Customers can ONLY reschedule a booking at least 2 hours prior to the scheduled departure time. Bookings can only be rescheduled for the same route provided by the original bus carrier.

Bus services provided by Jaguar can only be rescheduled at least 7 hours prior to the scheduled departure time.

A $10 per ticket fee ($20 per ticket fee for bus services operated by Jaguar) applies to all rescheduled bookings without Trip Protection. (There is no rescheduling fee for fares purchased with Trip Protection or through our App).

Bookings can be rescheduled up to a maximum of four times.

Reschedule your booking an unlimited number of times with no rescheduling fee. (Rescheduled bookings must be made at least 2 hours prior to the scheduled departure time.)

Cancel your trip and receive a full refund (minus the cost of Trip Protection and booking fee) for changes made at least 24 hours prior to the scheduled departure time.

Receive a refund in Wanda Coach Reward Points (minus the cost of Trip Protection and booking fee) for changes made at least 12 hours prior to the scheduled departure time.

Tickets purchased within our App are covered with Trip Protection at no cost. Trip Protection travel insurance is not valid for bus services operated by StarLine and Juguar. Trip Protection is also not valid for tickets rescheduled within the 12-hours and 24-hours frame.

Wanda Coach accepts e-tickets as a printed copy or an email shown on a phone or other electronic devices.

No pets are allowed on the bus except service animals. The service animal is the responsibility of its owner and must be under the control of its owner at all times (i.e., leash, harness or carrier). Service animals must ride in the bus within the customer`s space and may not travel in the aisle or occupy a seat. We reserve the right to refuse passage to any animal that poses a direct threat to the health and safety of other customers or personnel.

Buses are smoke-free. Smoking, including the use of e-cigarettes and all electronic simulated smoking materials, is prohibited on board.

Stops where passengers depart and board the bus are NOT rest stops. Do NOT leave the bus at these stations unless it is your scheduled departure station. Rest stops are between 5 to 10 minutes long. If you need to use the restroom for longer than 10 minutes, you are required to notify the driver beforehand.

Each passenger is allowed to have one check-in bag and one carry-on bag. The check-in bag should not weigh over 50 pounds and must not exceed 62 inches when adding the total exterior dimensions (length+width+height). Extra charges ($10 to $20 per piece) apply for oversize and additional bags.

The transportation of bicycles is not guaranteed. Bus carriers will transport bicycles on a space available basis. Extra fees may apply when the carrier is available to transport bicycles.

Passengers under the age of 16 must be accompanied by an adult.

There are no special offers for seniors, students, veterans etc.

For passengers with disabilities or special needs, including people who use wheelchair, we require 48-hours advance notice through our customer service at 646-630-7186 or [email protected]. This advance notice is in accordance with Federal guideline. It also allows us to ensure your request can be accommodated.

Children, including infants, are required to purchase a seat on the bus regardless of age.

1. When to Arrive :
If you purchased your ticket online, please arrive at the station 30 minutes prior to the departure time to guarantee your seat. If the passenger has not checked in 30 minutes prior to the departure time, the seat might be sold to others.

2. ID Required
A government issued photo ID and copy of E-ticket (in one of the acceptable formats) are required at boarding. Failure to present both may cause a delay or cancellation of your trip.

3. The customers' name(s) on the E-ticket should match the passengers' or one of the passengers' names.

4. Please be advised that the ticket is valid only for the date and time stated on the ticket (Please also refer to the Standby Ticket Policy).