Welcome to Wanda Coach. These Terms and Conditions govern your use of our services, including ticket purchases, travel policies, and customer responsibilities. By using our services, you agree to be bound by these terms.

2.1 Purchasing Tickets: All tickets are subject to availability and are valid only for the specified date and time. Tickets must be purchased through official Wanda Coach platforms, including our website, app, or authorized ticket counters.

2.2 Changes to Tickets: Customers can ONLY reschedule a booking at least 2 hours prior to the scheduled departure time. Tickets for bus services provided by Jaguar can only be rescheduled at least 7 hours prior to the scheduled departure time. Bookings can only be rescheduled for the same route, departing from and arriving at the same cities as originally booked, and must remain with the original bus carrier.

A $10 per ticket fee applies to all rescheduled bookings without Trip Protection. For bus services operated by Jaguar, a $20 per ticket fee applies. Tickets purchased with Trip Protection or through our App are exempt from rescheduling fees.

Bookings can be rescheduled up to a maximum of four times. All rescheduling requests are subject to availability and must be made through official Wanda Coach channels.

2.3 No-Show Policy: Passengers who fail to show up for their scheduled trip will forfeit their ticket and will not be eligible for rescheduling or refunds.

2.4 Seniors, Students, Veterans Discounts: No available discount at the moment.

2.5 Children Travelling: Children, including infants, are required to purchase a seat on the bus regardless of age, Lap Seating babies included.

3.1 Refund Requests: Tickets are NON-REFUNDABLE unless otherwise specified by the bus provider. Refund eligibility and policies may vary depending on the provider. Refunds, when applicable, must be requested at least 24 hours prior to the scheduled departure. Duplicate transactions are also non-refundable because duplicate transactions prevent other customers from purchasing tickets.

3.2 Force Majeure: Refunds are NOT available for cancellations due to unforeseen circumstances such as weather, traffic, mechanical issues, or other events beyond our control.

4.1 Purchasing Trip Protection: Customers may purchase Trip Protection as an add-on when buying tickets through our website. Tickets purchased via our app automatically include Trip Protection at no extra charge. Trip Protection travel insurance is NOT valid for bus services operated by StarLine and Jaguar. Trip Protection is also not valid for tickets rescheduled within the 12-hours and 24-hours frame.

4.2 Unlimited Rescheduling: With Trip Protection, customers can reschedule their booking as many times as needed without incurring any additional rescheduling fees. All rescheduling requests must be submitted no later than 2 hours before the originally scheduled departure time.

4.3 Refund Options: If you cancel your trip at least 24 hours prior to the scheduled departure time, you will receive a full refund minus the cost of Trip Protection and booking fees. For cancellations made between 12 and 24 hours prior to departure, you will receive a refund in Wanda Coach Reward Points, also minus the cost of Trip Protection and booking fees. The scheduled departure time is calculated based on the original ticket time.

5.1 Arrival Time: Passengers must arrive at the station at least 30 minutes prior to departure. Failure to arrive on time may result in a forfeited ticket.

5.2 Accepted Ticket Formats: Wanda Coach accepts e-tickets that include a QR code and ticket number. These tickets can be presented as a printed copy, an email displayed on a phone, or other electronic devices.

5.3 Identification: Passengers are required to carry valid identification with a photo that matches the name on their ticket.

5.4 Luggage: Each passenger is allowed to have one check-in bag and one carry-on bag. The check-in bag should not weigh over 50 pounds and must not exceed 62 inches when adding the total exterior dimensions (length + width + height). Extra charges ($10 to $20 per piece) apply for oversized and additional bags. Wanda Coach reserves the right to deny boarding to passengers with luggage that exceeds permitted limits.

5.5 Personal Belongings: Passengers are responsible for their personal belongings at all times. Wanda Coach is not liable for lost or stolen items.

5.6 Bicycles: The transportation of bicycles is not guaranteed. Bus carriers will transport bicycles on a space-available basis. Extra fees may apply when the carrier is available to transport bicycles. Gas powered cycle of any sort will not be permitted.

5.7 Minors Traveling Alone: Passengers under the age of 16 must be accompanied by an adult.

No pets are allowed on the bus except service animals. Service animals are welcome. Wanda Coach must be made aware of passenger traveling with a service animal for accommodations purposes, awareness of a support animal must be given at the time of purchasing the ticket. If it's an online ticket please call customer service and inform them of your intent to travel with a service animal companion for said date and time, so we can make aware other fellow passengers of the presence of a Service Animal. Passengers must provide legal documentation with a photo to prove that the animal is a service animal. If the photo or description on the documentation does not match the actual animal, we reserve the right to refuse the animal's boarding. The service animal is the responsibility of its owner and must be under the control of its owner at all times (i.e., leash, harness, or carrier). Service animals must ride alongside its keeper, can not travel in the aisle or in any occupy seat. We reserve the right to refuse passage to any animal that poses a direct threat to the health and safety of other customers or personnel.

Boarding and Departure stations are not designated as rest stops. Passengers should not get On or Off the bus, unless it is their scheduled Boarding and or Departure station. Official rest stops typically last between 5 to 10 minutes. Passengers who require more than 10 minutes for restroom break and usage, must notify the driver in advance, also make aware of your plans, to your next seating partner.

8.1 Advance Notice: Passengers with disabilities or special needs, including those who use wheelchairs, must provide at least 48 hours' advance notice to our customer service team by calling 646-630-7186 or emailing [email protected]. This notice, as required by Federal guidelines, ensures we can properly address and accommodate your request.

8.2 Confirmation Required: Special assistance requests are subject to confirmation. Passengers must receive written or verbal confirmation from Wanda Coach to ensure accommodations are provided.

8.3 Failure to Confirm: Passengers who do not receive confirmation may not be able to use their ticket for travel.

9.1 Speculative or Duplicate Bookings: Booking multiple tickets for the same passenger or speculative bookings without intent to travel are prohibited.

9.2 Reselling Tickets: Reselling or transferring tickets without express permission is strictly forbidden.

9.3 Fraudulent Activities: Any fraudulent activities, including the use of stolen credit cards or false information during booking, will result in ticket cancellation and potential legal action. Wanda Coach reserves the right to cancel tickets, deny refunds, and blacklist customers from future bookings without prior notice if prohibited booking practices are detected.

10.1 Behavior: Passengers are expected to behave respectfully toward staff and fellow passengers. Disruptive or abusive behavior will not be tolerated.

10.2 Prohibited Items: Dangerous or illegal items, including weapons and controlled substances, are not allowed onboard. Passengers found with prohibited items will be denied boarding.

10.3 Smoking and Alcohol use: Buses are smoke-free. Smoking, including the use of e-cigarettes and all electronic simulated smoking materials, are prohibited on board. Alcohol consumption is not permitted, open container of any alcoholic beverage is not allowed.

11.1 Limits of Liability: Wanda Coach is not responsible for delays, cancellations, or other disruptions caused by factors beyond our control.

11.2 Passenger Responsibility: Passengers are responsible for their own safety and belongings while using our services.

11.3 Third-Party Services: Wanda Coach may use third-party bus providers. In such cases, the terms and conditions of the third-party provider may apply in addition to these Terms and Conditions.

11.4 Authorized Ticket Counters: Passengers who purchase tickets through authorized ticket counters, such as Wanderu and Busbud, must also adhere to Wanda Coach's Terms and Conditions. For additional services purchased through these channels, please contact the respective platform for assistance.

Chinatown Manhattan Office - 103 Canal St., New York, NY 10002

Phone: 917-717-4666

Office Hours: 10:00 AM - 10:00 PM

Wanda Coach reserves the right to modify these terms and conditions at any time. Changes will be effective upon posting to our website. Continued use of our services constitutes acceptance of the updated terms.

By purchasing a ticket or using our services, you agree to these Terms and Conditions. Thank you for choosing Wanda Coach, and we wish you a Safe Traveling experience.